Pyxis Pro Privacy Policy

Pyxis LLC (“Pyxis,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or use www.pyxispro.com and the Pyxis Pro learning management system (collectively, the “Platform”). By using the Platform, you agree to this policy.

1. Who This Policy Covers

This policy applies to:

• Clients (veterinary practices) that subscribe to the Platform
• Users (e.g., staff, administrators) authorized by Clients to access the Platform
• Visitors to www.pyxispro.com

2. Information We Collect

We collect the following types of personal data:

• 2.1 Account and Contact Data
  • Name, email address, and organization
  • Job title or role (if applicable)
  • Login credentials and usage history
• 2.2 Usage and Technical Data
  • IP address, device type, browser information
  • Pages visited and actions taken within the Platform
  • Date/time stamps and session duration
• 2.3 Payment and Billing Information
  • Organization-level billing data processed securely via Stripe
  • We do not store full payment card numbers or CVVs

3. How We Use Your Information

We use your information to:

• Create and manage user accounts
• Deliver Platform services and features
• Process payments through Stripe
• Provide support and respond to inquiries
• Monitor and improve the Platform
• Generate de-identified data for internal research and benchmarking
• Comply with legal and regulatory requirements

4. Legal Basis for Processing (EEA/UK Visitors)

If you are in the EEA or UK, we process your personal data based on:

• Performance of a contract (e.g., providing services to Clients)
• Legitimate interests (e.g., platform improvement, fraud prevention)
• Your consent (e.g., email marketing)
• Legal obligations

5. Sharing Your Information

We do not sell personal data. We may share your data with:

• Service providers (e.g., Stripe, hosting providers, analytics tools)
• Authorized third-party vendors offering content through the Platform
• Regulatory or legal authorities as required by law

We require that any third parties we engage maintain confidentiality and only process data in accordance with our instructions.

6. Data Retention

We retain personal data as long as needed to fulfill the purposes described above, including to meet legal obligations, resolve disputes, and enforce agreements. Client-uploaded content remains accessible until the account is closed or data is deleted at the Client’s request.

7. Data Rights

Depending on your location, you may have the right to:

• Access your personal information
• Request correction or deletion
• Object to or restrict processing
• Receive a copy in a portable format
• Withdraw consent (if applicable)

To exercise your rights, email us at info@pyxispro.com. We may verify your identity before processing your request.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what categories of personal data we collect and how we use them
• Request deletion of your personal data
• Opt out of the sale or sharing of personal data (we do not sell personal data)
• Appoint an authorized agent to act on your behalf

To submit a request, email info@pyxispro.com.

9. Data Security

We use administrative, technical, and physical safeguards to protect your personal information. However, no system can guarantee absolute security.

10. Children’s Privacy

The Platform is not intended for children under 13. We do not knowingly collect information from children.

11. International Data Transfers

Your data may be processed or stored in the United States or other jurisdictions with different data protection laws. We use appropriate safeguards, such as contractual clauses, to protect cross-border data transfers.

12. Changes to This Policy

We may revise this policy from time to time. The “Effective Date” at the top indicates when the latest changes were made. Continued use of the Platform indicates your acceptance of the revised policy.

13. Contact Us

If you have any questions about this policy, contact us at:

Pyxis LLC
New Orleans, LA 70124
Email: info@pyxispro.com