How to Recognize and Reward Skill Development Without Breaking the Budget
Every veterinary practice manager knows the feeling: a technician finally masters a tricky venipuncture technique, a receptionist completes a course on client communication, or an assistant works through an entire continuing education pathway on their own time. You want to celebrate that growth. You should celebrate that growth. But when the budget is already stretched […]
Empower, Don’t Overwhelm: Training Front Desk Staff for Exceptional Client Service
Your front desk team has maybe ninety seconds to set the tone for a client’s entire visit, along with answering the phone, checking in an emergency walk-in, or ordering a refill from the pharmacy. It’s a lot to ask of anyone, and it’s exactly why “figure it out as you go” training doesn’t cut it […]
The True Cost of Workplace Injuries in Veterinary Medicine (and How to Prevent Them)
Ask any practice manager what keeps them up at night, and somewhere between staffing shortages and that one exam room door that won’t stop squeaking, workplace injuries will come up. And for good reason. Veterinary medicine has one of the highest rates of non-fatal occupational injury and illness of any U.S. industry, at 13.8 cases […]
The Practice Owner’s Guide to Building a Learning Culture
A learning culture transforms one-time training events into ongoing team development. Discover practical strategies for encouraging continuous improvement, knowledge sharing, and professional curiosity across all roles. Most practice owners invest in training when they hire someone new, then move on. A manual here, a shadowing session there — and that’s considered “done.” But the most […]
Why Your Best Recruitment Tool Is Your Training Program
The veterinary industry is in the middle of a talent shift, and most practice managers haven’t caught on yet. While competitors are locked in a bidding war over starting salaries, the practices quietly winning the hiring game are leading with something more compelling: a clear path forward. Today’s top veterinary candidates, the driven technicians, the […]
The Link Between Staff Communication Training and Five-Star Reviews
Ask any veterinary practice owner what their best reviews have in common, and the answer is rarely “they praised our diagnostic accuracy.” It’s almost always something like: “The team made us feel so welcomed,” or “They treated our dog like their own.” Feelings, not findings, are what drive five-star ratings. This isn’t just anecdotal. According […]
The Power of Small: What Pyxis Pro Learned at VHMA Management Exchange 2026
Wow, February was a busy month for the Pyxis team. As a New Orleans-based business, we reveled in the joy and chaos of Mardi Gras. Then 24 hours after it all ended, we hit the road to Pensacola for the 2026 VHMA Management Exchange. We’ve had a connection with VHMA for nearly five years, but […]
Building a Culture of Safety Without Slowing Down Your Practice
Safety and efficiency are often viewed as competing priorities in busy healthcare practices. The common misconception is that robust safety protocols inevitably mean longer appointment times, frustrated staff, and reduced productivity. But this doesn’t have to be your reality. With the right approach, you can build a thriving culture of safety that actually enhances your […]
How Strong Client Communication Safeguards Patient Care and Practice Success
In a veterinary practice, communication isn’t a “front desk skill.” It’s a clinical skill. From kennel assistants to lead technicians to DVMs, every interaction shapes how clients perceive care, competence, and compassion. When communication breaks down at any point, a client’s trust begins to deteriorate, and that can directly impact patient outcomes and practice performance. […]
Meet the New Pyxis Pro Website: Built for Learning, Made for You
We are excited to announce that Pyxis Pro now has a home all its own! As we’ve seen the continued growth of the platform, we knew it was time for Pyxis Pro to get its own website. In addition to a more bold and clean look, the Pyxis Pro website offers users a streamlined journey […]