Empower, Don’t Overwhelm: Training Front Desk Staff for Exceptional Client Service
Your front desk team has maybe ninety seconds to set the tone for a client’s entire visit, along with answering the phone, checking in an emergency walk-in, or ordering a refill from the pharmacy. It’s a lot to ask of anyone, and it’s exactly why “figure it out as you go” training doesn’t cut it […]
The True Cost of Workplace Injuries in Veterinary Medicine (and How to Prevent Them)
Ask any practice manager what keeps them up at night, and somewhere between staffing shortages and that one exam room door that won’t stop squeaking, workplace injuries will come up. And for good reason. Veterinary medicine has one of the highest rates of non-fatal occupational injury and illness of any U.S. industry, at 13.8 cases […]
The Power of Small: What Pyxis Pro Learned at VHMA Management Exchange 2026
Wow, February was a busy month for the Pyxis team. As a New Orleans-based business, we reveled in the joy and chaos of Mardi Gras. Then 24 hours after it all ended, we hit the road to Pensacola for the 2026 VHMA Management Exchange. We’ve had a connection with VHMA for nearly five years, but […]
Building a Culture of Safety Without Slowing Down Your Practice
Safety and efficiency are often viewed as competing priorities in busy healthcare practices. The common misconception is that robust safety protocols inevitably mean longer appointment times, frustrated staff, and reduced productivity. But this doesn’t have to be your reality. With the right approach, you can build a thriving culture of safety that actually enhances your […]