Empower, Don’t Overwhelm: Training Front Desk Staff for Exceptional Client Service
Your front desk team has maybe ninety seconds to set the tone for a client’s entire visit, along with answering the phone, checking in an emergency walk-in, or ordering a refill from the pharmacy. It’s a lot to ask of anyone, and it’s exactly why “figure it out as you go” training doesn’t cut it […]
How Strong Client Communication Safeguards Patient Care and Practice Success
In a veterinary practice, communication isn’t a “front desk skill.” It’s a clinical skill. From kennel assistants to lead technicians to DVMs, every interaction shapes how clients perceive care, competence, and compassion. When communication breaks down at any point, a client’s trust begins to deteriorate, and that can directly impact patient outcomes and practice performance. […]
Cross-Training Veterinary Staff to Cover Gaps Without Compromising Care
It’s no secret that the veterinary industry faces high turnover rates. With such a demanding, high-stress nature of the job, many practices find themselves without adequate staffing. For practices facing staffing shortages and coverage challenges, there are several benefits to cross-training your staff to be able to cover multiple roles – and do it without […]
Join Pyxis Pro at the VHMA Annual Conference in New Orleans and Transform Your Team’s Training
Get ready, New Orleans! Pyxis Pro is thrilled to announce our participation in the VHMA Annual Meeting and Conference in our hometown this year. We’re not just attending; we’re making a grand entrance as the proud sponsor of the VHMA’s Welcome Parade, setting the stage for an incredible event celebrating veterinary practice management. We hope […]
Meet the New Pyxis Pro Website: Built for Learning, Made for You
We are excited to announce that Pyxis Pro now has a home all its own! As we’ve seen the continued growth of the platform, we knew it was time for Pyxis Pro to get its own website. In addition to a more bold and clean look, the Pyxis Pro website offers users a streamlined journey […]